Frequently Asked Questions

How do I place an order?


To place an order, please navigate to the product page, select your desired size and quanity, and click "Add to Cart". When you are finished adding your items to the cart, simply click the shopping bag on the top right of the page. Follow the instructions in the cart to checkout. If the "Add to Cart" button is not available, please contact us to purchase.




How long will shipping take? Do you offer expedited shipping?


- We offer FREE SHIPPING within the Continental U.S. for most items - Please allow 1-2 business days for handling time before item is shipped - Shipping transit time is approximately 3-7 business days depending on your location* - Please contact us if you need expedited shipping options - We ship most items via USPS or UPS. Please make sure that you are able to receive deliveries via USPS and UPS before submitting your order. If you require a different carrier, please contact us to make arrangements before placing your order *Please note: Due to the global health crisis, shipping carriers have been experiencing an increase in delays and delivery issues. Most orders will arrive on time, but there could be cases where packages may be delayed in areas with carrier-related service impacts. We greatly appreciate your patience and understanding during this time.




Do you offer bulk discounts?


We do offer bulk quantity discounts for select products. Please contact us for a quote.




Can I cancel or make changes to an order?


Please contact us immediately (preferably by phone) and we will let you know if it is still possible to cancel or make changes to your order.




How do I return an order?


You are welcome to return items to us within 30 days of delivery for a refund to the original form of payment. We recommend contacting us first to see if we can resolve your issue before returning. Some products may appear to be different sizes in packaging, but are actually the correct size when opened.

Please note items must be returned in new and unused condition only, unless return is due to manufacturing defect (a manufacturing error that prevents the normal use of the item per manufacturer guidelines) or seller error. Buyers are responsible for covering the cost of return shipping, unless return is due to manufacturing defect or seller error. Kindly note original shipping costs (if applicable) are non-refundable, unless return is due to manufacturing defect or seller error.

Prior to returning any items, please email info@bluefiredirect.com to get the RMA (Return Merchandise Authorization) code.

Please package the return item securely, to avoid damage in shipping. Affix the return label to the exterior of the package, making sure to cover any old addresses and bar codes.

Please send all returns to the following address:

Bluefire Farm Supply
3765 N. John Young Parkway
Orlando, FL 32804
USA

Once your return is received at our warehouse, please allow 2-3 business days for your return to be processed. After your return has been processed, please allow a few business days for your refund to reflect in your account.
If you have any questions about returning your product, please do not hesitate to contact us. We are happy to assist you.